At PAY CREST SOLUTION, we value our clients and aim to provide high-quality social media marketing services. This Refund & Cancellation Policy outlines the terms for requesting cancellations or refunds.
1. Service Cancellations
Clients may request to cancel their service package within 7 calendar days of payment if work has not yet commenced. Once project work has started, cancellations are not eligible for a full refund. Partial refunds may be considered at our discretion, based on the percentage of work completed.
2. Refund Eligibility
Refunds may be approved in the following cases:
Duplicate payment due to a technical error.
Cancellation request received before work begins.
Failure to deliver the agreed-upon services as outlined in the signed proposal or invoice.
Refunds are not provided for:
Changes of mind after services have commenced.
Dissatisfaction due to subjective preferences (e.g., creative style), where work matches the agreed scope.
Delays caused by the client’s failure to provide required information or approvals.
3. Refund Process
To request a refund, please email us at [your email] with your order/invoice number and the reason for your request.
Approved refunds will be processed to the original payment method within 5–10 business days.
4. Ongoing Services & Subscription Plans
For monthly or recurring services, cancellation requests must be submitted at least 7 days before the next billing cycle.
Payments for ongoing subscription services are non-refundable once the billing period has started.
5. Contact Us
If you have any questions regarding this policy, please contact:
PAY CREST SOLUTION
Email: Support@paycrestsolution.com
Phone: +1 603 999 3650
Address: 500 W WALNUT LAWN ST# 17 SPRINGFIELD, MO 65807, USA